Once you place an
order, you will receive an automatic confirmation email. Once your order
has been processed and is ready to ship, you
will receive another email with your shipping information.Please allow up to
72 hours (excluding Saturdays, Sundays, and Holidays) from the time you
place your order for it's status to update.
We know how important your order is, so we aim to fulfill orders as
quickly as possible. While we cannot cancel or change an order once it
has been placed you are welcome to return the item to us in accordance
with our Easy Return Policy.
Please use the tracking option at the top of the page for quick
information. In your shipping confirmation email, you'll receive a link
to the tracking history. From there, you can monitor your package's
progress until it's delivered to your door.
item(s) you ordered was so popular that between the time you placed the
order and when we processed it, the item sold out. The good news is,
that we will refund you immediately for the cost of the item. (Minus any
applicable promotion codes used on the order)
If your payment does not successfully process or if it is declined when
trying to complete your purchase, you will have an opportunity to enter a
new card number or alternative form of payment prior to completing your
are several reasons why your order may have been delayed. Please note,
most orders leave our distribution center within 72 hours (excluding
Saturdays, Sundays, and Holidays) of the order being placed.
In some cases our
Customer Protection Team may hold orders that run the risk of being
fraudulent or that need additional review or verification to protect our customers. When this happens, our Customer Protection Team will reach
out to you directly if your order will be delayed due to it being
In some cases we
may just run out of a hot item that is expected back in stock within 3
business days. If this was the only item you ordered, rather than
cancelling your order, it will be held until the item is back in stock
and we are able to fulfill the order. When this happens our Customer
Care Team will send you an email notifying you of the delay. For
multiple item orders, the out-of-stock item will be cancelled and
credited back to the original form of payment so that we can process and
ship the rest of your order as quickly as possible
There may be several reasons why your order may have been cancelled:
If you ordered a
single item and we are unable to fulfill the order due to either (1)
being out of stock or (2) an unexpected delay in our ability to
replenish the item in a timely manner, your order will be cancelled and
your original form of payment will be credited with the full amount of
your order (less any discounts used when placing the order).
In some cases we are unable
to verify the billing information that was entered on the order. If the
billing address does not match with what the credit card issuer or bank
has on file, the order may be automatically be cancelled. If your order
has been cancelled for this reason, please contact your credit card
issuer or bank to verify that the billing information is correct. Once
updated, please create a new order using the correct billing address.
When we are unable to process
an order, we will automatically cancel and refund your item(s). You
will receive an email confirmation notifying you of this change. Please
allow 7-10 business days for the amount to post to your account.
If you do not receive an email from SkyTech Mart within a few hours of
placing your order please check your Spam folder, alternatively the
email address on file might be spelled incorrectly. If you still need
assistance, please contact our Customer Care team.
you are unhappy with your purchase, please send it back within 60 days of the delivery date with proof of purchase.All items must be unused and in original packaging.You are responsible for paying the return shipping cost.
Mail your return to:
400 N Lake Park Ave #Y11e
Depending on the shipping method selected, your return
may take several days to reach us. Please allow 5-7 days to process your
Helpful Hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
Helpful Hint: if returning by mail, we
suggest using USPS flat rate shipping for your convenience. You will be responsible for covering shipping costs to return items.